Reliant Service Desk Express! One call from start to finish.
RTI Managed e-Services.
Is the most comprehensive integrated IT Application for remote management of your entire computing infrastructure. RTI eServices provides a complete Web based support service with sophisticated Patch Management, Software Deployment, Remote Desktop Management, Network Monitoring and Audits, Hardware and Software Asset discovery, Data Backup and Recovery, Business Continuity Planning services and extensive Reporting features. RTI Managed eServices can help you automate day to day IT tasks (IT help desk support) - from simple single location networks to complex multi-location networks with layered firewalls, NAT, local and remote servers and desktops with notebooks out in the field, RTI eServices can be deployed rapidly, efficiently and effectively.
For years RTI has been providing first call support for our customers. We understand how critical it is to have one point of contact when you have an issue, so when you make your first phone call you will be speaking to one person until your problem is completely solved. When you are looking for satisfaction, call Reliant.
RTI eServices can provide end-user support based on client requirements and desired support levels—up to 24 hours a day, 7 days a week, 365 days a year. Our clients can modify support coverage at any time to reflect the strategic objectives of their organization, application releases, or new hardware deployments.
Scalable & Customized Solutions
RTI eServices can support multiple user groups within the enterprise or specific types of end-user problems. This enables customized service offerings and service level agreements based on specific IT support goals and objectives. Our scalable IT help desk support services let you add or reduce the number of end-users as needed.
RTI eServices problem management systems are easily integrated with your internal problem management systems or those of external service companies. These systems can interface with existing enterprise tools to ensure data portability and reporting. The result is minimal disruption to current end-user service levels.
RTI eServices has the ability to design and develop a custom mobile interface that allows your mobile workforce to stay connected to your CRM or filed service applications. You can receive notifications, alerts, work orders and reports that are seamlessly sent to your mobile devices, tablets or laptops.
RTI eServices offers flexible plans that allow our customers to choose the right support contract like IT service desk express for their needs. From ala carte programs based on call support requirements to flat monthly fees for monitoring and continuity planning services RTI has the right program for your organization.